Help & Support

Contact Our Support Team

Drain Log is developed, published, and supported by Hoverstone LLC. If you have questions about using Drain Log, need assistance with your printable clinical PDF data export, or want to suggest a feature, please reach out to us:

Hoverstone LLC
Email: [email protected]
Website: https://drainlog.net
Response Time: We typically respond within 24 hours.

Quick Help & User Guides

1. How do I export or print my surgical drain log for my surgeon?

Open the Reports & Settings tab in the app, tap the "Export Clinical PDF Report" button, and choose whether you want your completed log or a blank printout template. You can print directly to an AirPrint / Wi-Fi printer, save to your Files, or email directly to your clinic.

2. How is drain removal readiness calculated?

Drain Log evaluates whether each individual drain's output is less than 30 mL over 24 hours for 2 consecutive completed days (excluding surgery day and current in-progress day). When removal criteria are met, a green milestone banner appears prompting you to call your surgical office.

3. What do the fluid colors mean?

Drain Log provides 6 clinical fluid classification options:

• Dark Red / Maroon (Sanguineous): Fresh post-op bloody fluid (common in initial 24–48 hours).
• Pink / Light Red (Serosanguineous): Typical healing fluid mix.
• Pale Yellow / Straw (Serous): Normal late-stage clear exudate.
• Yellow-Green / Cloudy (Purulent): Infection alert indicator — contact your surgeon immediately.
• Bile Green (Bilious): Bile alert indicator — contact your surgeon.
• Milky White (Chylous): Lymphatic fluid alert indicator — contact your surgeon.

4. How do I delete my data or reset my device?

Go to Reports & Settings and tap "Reset All Local Recovery Data". This removes recovery records from the app’s local database. It does not remove files you exported or shared, device backups, or purchase records held by Apple, Google, or RevenueCat. Manage exported files and backups separately. Resetting recovery data does not refund a Pro purchase.

5. How do I restore my Lifetime Pro purchase on a new device?

Sign into the same Apple App Store or Google Play account used for the original purchase, on the same store platform. Open Reports & Settings, tap "Unlock Pro Lifetime" to open the purchase screen, then tap "Restore Previous Purchase". An internet connection is needed to verify the purchase through RevenueCat. Restoring Pro restores access to unlimited clinical PDF exports; it does not restore your recovery logs or transfer the purchase between Apple and Google stores. If restoration fails, check your store account and connection, then contact support.

6. Is Pro a subscription, and what does it unlock?

Pro is a one-time lifetime purchase, not a recurring subscription. The advertised U.S. price is $4.99; confirm the price and currency shown by your app store before buying. Drain logging, reminders, fluid classification, and trend charts are free, and your first clinical PDF export is free. Pro unlocks unlimited clinical PDF exports.

7. Does RevenueCat receive my recovery logs?

No. RevenueCat manages purchase verification and Pro access using purchase information and an anonymous app user identifier. The app does not send your patient profile, drain measurements, or recovery notes to RevenueCat. See our Privacy Policy for purchase processing and website analytics disclosures.

8. How do I get help with billing or request a refund?

Refund requests are handled by the store where you purchased Pro: Apple or Google Play. For help with Pro access, email support with your store platform and a description of the issue. Please do not send payment card details or recovery records.

Medical & Liability Disclaimer

Drain Log is an informational recovery tracking application only. It does not provide medical diagnoses or clinical prescriptions. You must always strictly follow the exact post-operative instructions provided directly by your surgeon. Always consult your doctor for medical advice.